Hat-trick of client awards for Keep It Usable

We produce user experiences that make people sit up and take notice, that ruffle the feathers of your competitors and attract more customers to your brand. We don’t talk the talk, we walk the walk. Have a look for yourself:

Kooth

Shortlisted: Best User Experience Big Chip 2014 (winner announced in July)

– Estimated 5 fold return on investment in just 1 year.
– Increased sales and dramatic increase in enquiries.
– Added value to service users of £300,000 per year.
– Increased staff satisfaction and decreased training costs.

“We’re delighted with our work and our partnership with Keep It Usable”

Used by young people throughout the UK, Kooth was already a hugely successful online counselling platform however it was in desperate need of an overhaul. We conducted focus groups and workshops in schools to uncover insights that enabled us to complete a successful redesign of the frontend UI that young people now love!

We also overhauled the backend system UX for counsellors as they struggled to use the existing complex interface and it was costing the company in re-training and lost productivity. We increased efficiency and user satisfaction – combining multiple views into one to decrease navigation whilst in a counselling session. It meant their clients also received more value for money due to the extra time counsellors were able to spend counselling.

Netflights

Shortlisted: Best Digital Experience – Leisure, Events and Travel. UK Digital Experience Awards 2014 (winner announced in July)

Netflight’s focus on their mobile, tablet and desktop user experience is key to their commercial success. Taking an iterative research and design approach enables us to create ideas and assess our designs with their target audience in the most effective and efficient process. We also go above the standard usability benchmark by applying PET (persuasion, emotion, trust) principles to increase positive user engagement and satisfaction.

Manchester Council

Shortlisted: Best public sector website Big Chip 2014 (winner announced in July)
Winner: Best public sector website UX UK Awards
Winner: Best government website People’s Lovie Awards
Winner: Best home page People’s Lovie Awards

How our research with residents and design recommendations led to an award-winning website